Frequently Asked Questions
Everything you need to know about your suspension and performance parts order.
How long does shipping typically take?
Most in-stock orders are processed within 1-2 business days. Delivery times vary by location but generally arrive within 3-7 business days via standard ground shipping.
What is your return policy for suspension kits?
We offer a 30-day return window for products in new, uninstalled condition and original packaging. Please note that a restocking fee may apply to certain heavy-duty items.
Do you offer technical support for installation?
While we recommend professional installation for all suspension components, our team of experts is available via email and phone to help clarify fitment and basic setup questions.
Are the products covered by a warranty?
Yes, all products sold through Shock Surplus carry the full manufacturer's warranty. We are an authorized dealer for every brand we carry, ensuring your purchase is protected.
How do I know if a specific shock will fit my vehicle?
We recommend using our year/make/model search tool on the homepage. If you have a lifted or modified vehicle, please contact our support team to ensure custom fitment compatibility.
Do you ship internationally?
Currently, we ship to the United States and Canada. International customers outside these regions may use freight forwarding services to complete their orders.